FAQ Hong Kong

can i buy online on this website?

this site is currently non-transactional. you can view all the products details online and purchase in store at citylink plaza standalone store, facesss harbour city and sogo tsim sha tsui.

where is my nearest store?

you can find your nearest store by using our store locator here.

i’m having trouble using your website

we are always striving for accuracy and truly appreciate your feedback. please let us know about any errors you may encounter by emailing philosophyhk@luxasia.com.hk.

my skin feels sensitive after using a product, who should i tell?

please allow us to personally assist you by contacting our philosophy friends at the store you purchased. please do not discard the product that may have caused this sensitivity.

    • shop20a, citylink plaza, shatin (tel: 2565 8333)

    • facesss, harbour city, tsim sha tsui (tel: 2111 4536)

    • sogo, 20 nathan road, tsim sha tsui (tel: 3911 1036)

does philosophy test on animals?

we absolutely do not conduct animal testing with philosophy products. we are fully committed to using alternatives to animal testing to ensure the safety of our products.

can’t find the answer to your question?

please contact us by emailing your question at philosophyhk@luxasia.com.hk.